Terms of Service

1. Agreement and scope

These Terms of Service govern access to and use of Bondmako (including StayOS, Owner, EmployeeOS, Concierge and related products).

By creating an account, installing a Bondmako app, accessing the service, or inviting a team member into a workspace, you agree to these terms on behalf of yourself and, where applicable, the business you represent.

2. Eligibility and account responsibility

You must provide accurate account and business information, maintain current contact details, and protect credentials used to access Bondmako products.

You are responsible for activity that occurs through your account and workspace, including activity by invited employees, managers, and agents.

StayOS and related hotel tools must only be used by authorised hotel personnel for legitimate property operations.

3. Customer data and acceptable use

You retain ownership of your business and hotel operating data. You grant Bondmako the limited rights required to host, process, transmit, and secure that data to operate the service.

You may not use Bondmako products to transmit unlawful, deceptive, infringing, abusive, or security-harming material, or to process personal data in violation of applicable law.

Hotel customers are responsible for lawful handling of guest data entered into StayOS.

4. Subscriptions and billing

Paid plans renew according to the billing interval selected at checkout unless cancelled before the next renewal date.

If a payment fails, Bondmako may suspend access to paid features until the billing issue is resolved.

Billing questions: billing@bondmako.com.

5. Privacy

Personal data is handled according to our Privacy Policy at https://bondmako.com/privacy. Bondmako does not sell personal data.

6. Security and access control

You must maintain appropriate internal controls, including strong authentication and prompt removal of access for users who no longer require it.

Bondmako may suspend or limit access where we detect suspicious activity, misuse, fraud risk, or threats to service integrity or data.

7. Availability and changes

We may update features, security controls, and interfaces to improve the service or address operational, legal, or security requirements.

We do not guarantee uninterrupted availability. Maintenance, incidents, and third-party outages may temporarily affect access.

8. Disclaimers and liability limits

Bondmako services are provided on an as-available basis. To the maximum extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Bondmako will not be liable for indirect, incidental, special, consequential, or exemplary damages, lost profits, lost revenue, loss of data, or business interruption. Aggregate liability for claims arising from the service will not exceed the amount paid to Bondmako for the service in the twelve months preceding the claim.

9. Contact

Legal: legal@bondmako.com. Privacy: privacy@bondmako.com. Support: support@bondmako.com.

Effective / last updated: 4 August 2026.