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Collections · Revenue recovery

Turn overdue into recovered.

Collections coordinates reminders, promises to pay, disputes, escalation and recovery in one governed path — while keeping every customer interaction and decision on record.

Usage-based · Pay for the recovery operation you use

ACME GmbH

INV-20481

€8,400

12 days overdue

Reminder deliveredCustomer opened 09:42

  • Customer opened reminder✓
  • Promise recorded✓
  • Next action29 Aug
  • OwnerCollections

How recovery moves

Every overdue balance has a next move.

01 · Invoice due

The receivable opens on time.

Collections watches the due date with the invoice still attached to the customer record.

The Collections desk

Know what needs attention before you start chasing.

Collections

€184,200 outstanding

Needs action 12

Recovered this month
€72,600
Promises due
€21,300
In dispute
€14,800

Path intelligence

Not every overdue invoice should be treated the same.

  1. Customer A — simply late

    Friendly reminder → follow-up → recovered.

    Ordinary lateness gets a light, timed path. No escalation theatre.

  2. Customer B — promised payment

    Promise recorded → chasing paused → promise monitored.

    A commitment changes the tempo. Collections waits with a next action on the calendar.

  3. Customer C — disputes invoice

    Dispute opened → owner assigned → path adjusted → resolution → recovery.

    Disputed amounts separate from collectible balance while the case stays governed.

Communication

One conversation. Not six disconnected chasers.

Collections remembers what happened.

  1. Invoice became overdue
  2. Reminder sentDelivered · Opened 09:42
  3. Customer replied"We'll settle this on Friday."
  4. Promise to pay recorded€8,400 · Due 21 Aug
  5. Promise missed
  6. Follow-up scheduled

Governance

Recovery without losing the record.

  • Promises to pay

    Amount, date, owner and outcome remain attached to the case.

  • Disputes

    Separate genuine disputes from ordinary overdue balances.

  • Escalations

    Move cases through controlled escalation instead of ad-hoc chasing.

  • Communication history

    See what was sent, delivered, opened and answered.

  • Recovery evidence

    Keep the complete history after payment arrives.

Transformation

Outstanding becomes recovered

€184,200Outstanding

  • €41,200promises
  • €14,800disputes
  • €55,600active recovery
  • €72,600recovered

€111,600Remaining

€72,600 recovered.

Every action accounted for. Every conversation preserved. Every balance with a next move.

BONDMAKO

Revenue doesn’t recover itself.Collections keeps it moving.

Connected through BondMako Core

InvoicesPaymentsCollections